Your support is not limited to ticketing software. We handle the requests provided for in the contract, under your identity, with procedures and a history visible in your dashboard.
Under your brand. A defined scope before invoicing. Services and integrations are activated according to the plan and the necessary approvals.
An order, its status, and its execution process. Fees are paid before preparation.
| order | Brand | Fictitious total | status |
|---|---|---|---|
| EX-001 | Brand example A | 69 € | Preparation |
| EX-002 | Brand example B | 49 € | Shipped |
| EX-003 | Brand example A | 69 € | Paid |
The available statuses and the synchronization frequency depend on the sources that are actually connected.
The customer's useful data, in the same place as their orders and requests.
Fictitious form · no real personal data.
You do not simply receive a tool. We respond within the agreed scope, under your brand.
Fees, orders, and acquisitions maintain separate lines.
Products, preparation, and prepaid delivery for the selected circuit.
Balance provisioned then debited on assigned and validated sales.
Illustrative overview of the dashboard. Your actual environment is open after setup, with the agreed-upon modules and access.
Yes. The support Flex Nutra includes the processing of requests covered by your formula: order tracking, delivery, subscription, return or claim. Customers go through a subdomain to your brand; you see the tickets and answers in your dashboard. Languages, schedules, quotas and decision-making powers are set out in the estimate.
We look for information in the same environment as your sales, instead of sending you back each message.
The help space and responses take on your brand name. Order, delivery, and contact information remain consistent with your site. Response templates are prepared based on your terms and validated product information, without inventing any medical promises or timelines.
The process distinguishes a follow-up request, a cancellation, a return, or an incident. The reimbursement thresholds and cases to escalate are documented. A sensitive message must not be treated as a simple upsell opportunity: it is forwarded to the appropriate manager.
The dashboard links the ticket to the client and their order. You can find the reason, the status, and the team's responses. The business relationship is not a black box: interventions are tracked and decisions that go beyond the mandate are submitted to you.
The elements opposite describe the work to be framed for this service. The quote confirms the volumes, modules, and responsibilities of your project.
Create my accountChannels, languages, schedules, and capacities.
FAQ, response rules and authorizations.
Coverage of covered claims.
Statuses, history, and topics to escalate.
The setup builds your system. The monthly payment finances its agreed operation. Products, delivery, acquisition, and overruns remain identified.
The scope is defined before the invoice, not after the launch.
The support experience is presented under your brand. Contractual or privacy information that must be communicated is still handled according to the actual role of each party involved.
It is not promised by default. The days, hours, languages, and response objectives are defined in your plan. A need for extended coverage is subject to an adapted cost estimate.
The processing and reimbursement powers depend on your mandate and authorized accesses. Thresholds, approvals, and exceptions to the procedure are specified in advance.
In your dashboard, you can find the tickets, their statuses, and the responses provided within the scope of the service. The demonstration of this page uses only fictitious data.
A call to frame the need. A clear proposal. Then the agreed construction and operations.
Create your seller account, configure your brand and manage the next operational steps online.